Audrey Porter
SSenior Product Designer at Crest HQ | ex-Microsoft
- Crest HQ
- Vancouver, BC · PT (UTC-8)
- 4+ years experience
- McMaster University
- English
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Overview
Currently at Crest HQ, where I work on user research. Shipped the research redesign that lifted task completion 31%. Most at home with jobs to be done and component libraries. Board member at a local non-profit.
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Skills
synthesisjobs to be donecomponent librariesusability testinginterviews
Experience
- Senior Product DesignerNov 2024 - PresentCrest HQ · 1 yr 11 mo · Full-time · Vancouver, BC
- Cut support tickets about research by 40% with clearer copy and states.
- Shipped the research redesign that lifted task completion 23%.
- Brought the research flows to WCAG 2.2 AA.
- UX ResearcherOct 2022 - Nov 2024Microsoft · 2 yr 1 mo · Full-time · Vancouver, BC
- Ran 140 usability sessions and turned them into a research repository.
- Shipped the research redesign that lifted task completion 21%.
Projects
User research benchmark
2023Reproducible benchmarks comparing synthesis and component libraries on real workloads.
References
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Education
- McMaster UniversityBEng, Human-Computer Interaction2017 - 2021
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