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Austin Edwards

Sample profile

Design Manager at Capital One · user research, interviews

Works at
Capital One
Location
Austin, TX · CT (UTC-6)
Experience
7+ years experience
Education
Georgia Tech
Languages
English
Advising
Message Connect

Overview

Currently at Capital One, where I lead user research with a team of 53. Cut support tickets about research by 37% with clearer copy and states. Brought the research flows to WCAG 2.2 AA. Before that: eBay and Bain & Company. Most at home with jobs to be done and synthesis. Board member at a local non-profit.

Good reasons to reach out
  • Advice on user research
  • Thoughtful intros to people in my field
  • Working sessions on prototyping
Please don't message about
  • Offshore staffing offers
  • SEO and link-building offers
  • Crypto token projects

Slower in the last week of each quarter

Skills
user researchsynthesisjobs to be doneprototypinginterviews
AdvisingOpen to advising
closes in 3 months

Office hours for designers building portfolios: user research and prototyping

Topics
user research, user research, synthesis
Format
Calls
Terms
Equity
Capacity
Two calls a month
Best for
Teams scaling past 50 people

7 years of user research. One call a month or async reviews.

Austin, TXinterviewsprototypingsynthesis
Open

Experience

  1. Design Manager
    Dec 2023 - Present
    Capital One · 2 yr 11 mo · Full-time · Austin, TX
    • Shipped the research redesign that lifted task completion 38%.
    • Brought the research flows to WCAG 2.2 AA.
  2. UX Researcher
    Apr 2021 - Dec 2023
    eBay · 2 yr 8 mo · Full-time · Austin, TX
    • Built a component library 62 engineers ship with every day.
  3. Product Designer
    Oct 2019 - Apr 2021
    Bain & Company · 1 yr 6 mo · Full-time · Austin, TX
    • Shipped the research redesign that lifted task completion 19%.
    • Cut support tickets about research by 50% with clearer copy and states.

References

No references yet.

Education

  1. Georgia Tech
    BS, Industrial Design
    2014 - 2018

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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