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Overview
I lead onboarding and activation at Tencent in Singapore. Launched the growth product in 6 markets. Before that: Xero and Standard Chartered. Most at home with lifecycle and user research. Coffee nerd.
Good reasons to reach out
- Questions about onboarding and activation
- Second opinions on user research decisions
Please don't message about
- Sales demos
- Crypto token projects
Skills
growthexperimentationuser researchlifecycle
Experience
- Director of ProductSep 2022 - PresentTencent · 4 yr 2 mo · Full-time · Singapore
- Killed 5 features nobody used and shipped the 2 that customers asked for.
- Took growth activation from 28% to 36% in three quarters.
- Cut time-to-first-value for new growth customers from 14 days to 2.
- Principal Product ManagerAug 2018 - May 2022Xero · 3 yr 9 mo · Full-time · Singapore
- Backed 22 founders at pre-seed and seed.
- Previously an operator for 6 years before investing.
- Product ManagerDec 2016 - Aug 2018Standard Chartered · 1 yr 8 mo · Full-time · Singapore
- Ran 175 customer interviews before writing the first spec.
- Took growth activation from 25% to 39% in three quarters.
- Product ManagerMay 2014 - Dec 2016Commonwealth Bank · 2 yr 7 mo · Full-time · Singapore
- Cut time-to-first-value for new growth customers from 17 days to 4.
- Launched the growth product in 12 markets.
- Senior Product ManagerNov 2010 - May 2014ANZ · 3 yr 6 mo · Contract · Singapore
- Ran 70 customer interviews before writing the first spec.
- Launched the growth product in 4 markets.
References
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Education
- Melbourne Business SchoolMBA, Business Administration2008 - 2010
- Chulalongkorn UniversityBEng, Business Administration2001 - 2005
Details
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