Callum Cartwright

S

Senior Customer Success Manager at Arm | ex-Ocado

Arm
London, UK · GMT (UTC+0)
6+ years experience
King's College London
English
Messaging unavailable

Overview

6 years in customer success, the last 4 at Arm, where I work on the accounts team. Onboarded 95 enterprise customers. Most at home with QBRs and renewals. I read too many books about cities.

Good reasons to reach out
  • Thoughtful intros to people in my field
  • Working sessions on churn reduction
Please don't message about
  • Unpaid work or spec projects
  • Courses and coaching offers

Fastest replies in the morning

Skills
QBRsexpansionrenewalschurn reductionaccount management

Experience

  1. Senior Customer Success Manager
    Sep 2022 - Present
    Arm · 4 yr 1 mo · Full-time · London, UK
    • Cut churn on the accounts book from 17% to 6%.
    • Kept net revenue retention above 110% on a $10 million book.
    • Onboarded 105 enterprise customers.
  2. Customer Success Manager
    Oct 2020 - Sep 2022
    Ocado · 1 yr 11 mo · Full-time · London, UK
    • Onboarded 71 enterprise customers.

References

No references yet.

Education

  1. King's College London
    BSc, Economics
    2017 - 2020

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored