Lucy Roberts

S

Senior Product Designer at Arm · Service design · journey mapping, workshops

Arm
London, UK · GMT (UTC+0)
9+ years experience
London School of Economics
English
Messaging unavailable

Overview

Currently at Arm, where I work on service design. Cut support tickets about service design by 50% with clearer copy and states. Brought the service design flows to WCAG 2.2 AA. Before that: Morgan Stanley and Stripe. Home cook with strong opinions about biryani.

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  • Speaking or podcast invitations
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  • Generic networking requests
  • Agency or outsourcing pitches
  • Unpaid design tests

Best reached early in the week

Skills
operationsworkshopsjourney mappingservice design

Experience

  1. Senior Product Designer
    May 2023 - Present
    Arm · 3 yr 5 mo · Full-time · London, UK
    • Brought the service design flows to WCAG 2.2 AA.
    • Cut support tickets about service design by 32% with clearer copy and states.
    • Shipped the service design redesign that lifted task completion 21%.
  2. UX Researcher
    Jul 2021 - May 2023
    Morgan Stanley · 1 yr 10 mo · Full-time · London, UK
    • Ran 121 usability sessions and turned them into a research repository.
    • Cut support tickets about service design by 35% with clearer copy and states.
  3. UX Researcher
    Jan 2020 - Jul 2021
    Stripe · 1 yr 6 mo · Full-time · London, UK
    • Shipped the service design redesign that lifted task completion 19%.
  4. Product Designer
    Jul 2017 - Oct 2019
    Ryanair · 2 yr 3 mo · Full-time · London, UK
    • Ran 135 usability sessions and turned them into a research repository.

References

No references yet.

Education

  1. London School of Economics
    BSc, Interaction Design
    2014 - 2017

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