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Catherine Gibson

Sample profile

Director of Design at AT&T · interviews, synthesis

Works at
AT&T
Location
Austin, TX · CT (UTC-6)
Experience
16+ years experience
Education
Parsons School of Design
Languages
English
Advising
Message Connect

Overview

I've spent 16 years on user research - first at Instacart, now at AT&T. Shipped the research redesign that lifted task completion 26%. Amateur photographer; mostly street and food.

Good reasons to reach out
  • Advice on user research
  • Questions about user research
Please don't message about
  • Courses and coaching offers
  • Unpaid work or spec projects

Replies within two days

Skills
interviewsuser researchusability testingsynthesisjobs to be done
AdvisingOpen to advising
closes in 3 months

Office hours for first design hires: user research and jobs to be done

Topics
user research, synthesis, interviews
Format
Calls
Terms
Paid
Capacity
One call a month
Best for
Engineers moving into leadership

16 years of user research. Prefer specific questions over coffee chats.

Austin, TX · remote OKjobs to be doneusability testinguser research
Open

Experience

  1. Director of Design
    Jul 2022 - Present
    AT&T · 4 yr 4 mo · Full-time · Austin, TX
    • Built a component library 51 engineers ship with every day.
    • Cut support tickets about research by 45% with clearer copy and states.
    • Shipped the research redesign that lifted task completion 13%.
  2. Staff Product Designer
    Mar 2021 - Jul 2022
    Wells Fargo · 1 yr 4 mo · Full-time · Austin, TX
    • Cut support tickets about research by 26% with clearer copy and states.
  3. Design Manager
    Nov 2017 - Mar 2021
    Salesforce · 3 yr 4 mo · Full-time · Austin, TX
    • Built a component library 29 engineers ship with every day.
  4. Product Designer
    Mar 2014 - Nov 2017
    Accenture · 3 yr 8 mo · Full-time · Austin, TX
    • Shipped the research redesign that lifted task completion 20%.
  5. UX Researcher
    Oct 2010 - Mar 2014
    Instacart · 3 yr 5 mo · Full-time · Austin, TX
    • Cut support tickets about research by 28% with clearer copy and states.
    • Ran 116 usability sessions and turned them into a research repository.

Projects

Conference talk: lessons from research
2025

What went wrong and what worked while scaling user research.

References

No references yet.

Education

  1. Parsons School of Design
    BFA, Visual Communication
    2005 - 2009

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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