Charles Fuller

S

Customer Success Manager at Lyft · Enterprise onboarding

Lyft
Austin, TX · CT (UTC-6)
1+ years experience
UC San Diego
English, Spanish
Open to work
Messaging unavailable

Overview

Customer Success Manager at Lyft, focused on enterprise onboarding. Cut churn on the onboarding book from 18% to 7%. Learning to draw.

Good reasons to reach out
  • Roles in enterprise onboarding
  • Thoughtful intros to people in my field
  • Working sessions on implementation
Please don't message about
  • Generic networking requests
  • Agency or outsourcing pitches
  • SEO and link-building offers

Checks messages twice a week

Skills
APIsimplementationGainsightproject management
Open to workLooking for a role
closes in 3 months

Staff Customer Success Manager roles in creator tools - Austin or remote

Target roles
Staff Customer Success Manager
Level
Staff / Principal
Industries
Fintech, Climate tech
Work mode
Hybrid
Available
30 days notice
Work authorization
Authorized to work in the TX
What I'm looking for
Early-stage company (seed) where enterprise onboarding is core to the product.
Not interested in
Agencies and outsourcing firms

1 years in enterprise onboarding. Strongest at Gainsight and APIs. Serving notice now.

Austin, TXproject managementgainsightapis
Open

Experience

  1. Customer Success Manager
    Oct 2025 - Present
    Lyft · 1 yr · Full-time · Austin, TX
    • Onboarded 190 enterprise customers.
    • Kept net revenue retention above 118% on a $27 million book.
    • Cut churn on the onboarding book from 17% to 3%.

References

No references yet.

Education

  1. UC San Diego
    BS, Computer Science
    2021 - 2025

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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