Charlie Richardson

Senior Program Manager, Rightmove - customer support · quality · automation

Rightmove

Manchester, UK · GMT (UTC+0)

7+ years experience

London Business School

English

Messaging unavailable

Overview

Senior Program Manager at Rightmove, focused on customer operations. Cut cost per order by 22% with routing and staffing changes. Launched operations in 26 cities. Before that: Wise and Morgan Stanley. Most at home with quality and workforce planning.

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Second opinions on automation decisions
Working sessions on workforce planning

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Crypto token projects
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Generic networking requests

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Skills

automationcustomer supportqualityZendeskworkforce planning

Experience

Senior Program Manager
Aug 2024 - Present
Rightmove · 2 yr 2 mo · Full-time · Manchester, UK
- Rebuilt the planning process the company still runs every quarter.
- Launched operations in 14 cities.
- Ran the support program across 14 teams to launch on schedule.
Operations Associate
Feb 2021 - Aug 2024
Wise · 3 yr 6 mo · Full-time · Manchester, UK
- Secured 4 payments licences.
- Negotiated 244 commercial agreements a year.
Operations Associate
Aug 2019 - Dec 2020
Morgan Stanley · 1 yr 4 mo · Full-time · Manchester, UK
- Negotiated 594 commercial agreements a year.
- Secured 8 payments licences.

References

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Education

London Business School
MBA, Business Administration
2021 - 2023
UCL
BSc, Operations Research
2016 - 2019

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