Skip to content
Sample profile. This is an example profile that shows how Introworth works, not a real person. You can send a message to try the flow, but nobody reads or replies to it and you are never charged.

Charlotte Ellis

Sample profile

Senior Program Manager at Redfern Financial · Zendesk, workforce planning

Works at
Redfern Financial
Location
Manchester, UK · GMT (UTC+0)
Experience
12+ years experience
Education
University of Southampton
Languages
English
Co-founder
Message Connect

Overview

Based in Manchester. I work on customer operations at Redfern Financial. Rebuilt the planning process the company still runs every quarter. Ran the support program across 17 teams to launch on schedule. Before that: JPMorgan Chase and BT Group. Most at home with automation and workforce planning. Big believer in written communication.

Good reasons to reach out
  • People who want to build this with me
  • Working sessions on Zendesk
Please don't message about
  • SEO and link-building offers
  • Generic networking requests
  • Crypto token projects
Skills
workforce planningcustomer supportautomationqualityZendesk
Co-founderLooking for a co-founder
closes in 3 months

Looking for an ML-focused co-founder for inventory forecasting for shipping lines

The idea
Looking for an ML-focused co-founder for inventory forecasting for shipping lines
Stage
Customer interviews
I bring
9 years in customer operations
Looking for
Product-minded engineer
Commitment
Full-time now
Location
Manchester or remote

I bring 12 years of customer operations (currently Redfern Financial). Ideally you've led a design team. Have a working prototype and design partners.

Manchester, UK · remote OKqualitycustomer supportworkforce planning
Open

Experience

  1. Senior Program Manager
    Aug 2022 - Present
    Redfern Financial · 4 yr 3 mo · Contract · Manchester, UK
    • Brought support first-response time from 10 hours to under 2.
    • Launched operations in 21 cities.
  2. Operations Associate
    May 2019 - Aug 2022
    JPMorgan Chase · 3 yr 3 mo · Full-time · Manchester, UK
    • Negotiated 563 commercial agreements a year.
    • Secured 8 payments licences.
  3. Operations Associate
    Feb 2017 - May 2019
    BT Group · 2 yr 3 mo · Contract · Manchester, UK
    • Built the privacy programme for launches in 26 countries.
    • Secured 6 payments licences.
  4. Operations Associate
    Jun 2014 - Oct 2016
    Amazon · 2 yr 4 mo · Full-time · Manchester, UK
    • Negotiated 271 commercial agreements a year.
    • Secured 4 payments licences.

References

No references yet.

Education

  1. University of Southampton
    MEng, Operations Research
    2014 - 2016
  2. UCL
    BSc, Operations Research
    2011 - 2014

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

SponsoredExplore all sites on OneLifeVibe (opens onelifevibe.com in a new tab)