Charlotte Charlotte Ryan

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Senior Product Designer at Mercari · User research

Mercari
Melbourne, Australia · AEST (UTC+10)
10+ years experience
University of Hong Kong
English
Messaging unavailable

Overview

Based in Melbourne. I work on user research at Mercari. Brought the research flows to WCAG 2.2 AA. Before that: Atlassian and Shopee. I host a monthly meetup on user research.

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Skills
user researchusability testinginterviewsjobs to be done

Experience

  1. Senior Product Designer
    Feb 2024 - Present
    Mercari · 2 yr 8 mo · Full-time · Melbourne, Australia
    • Brought the research flows to WCAG 2.2 AA.
    • Built a component library 76 engineers ship with every day.
  2. Product Designer
    Jun 2020 - Feb 2024
    Atlassian · 3 yr 8 mo · Full-time · Melbourne, Australia
    • Brought the research flows to WCAG 2.2 AA.
  3. UX Researcher
    Dec 2016 - Jun 2020
    Shopee · 3 yr 6 mo · Full-time · Melbourne, Australia
    • Cut support tickets about research by 48% with clearer copy and states.

References

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Education

  1. University of Hong Kong
    BSc, Psychology
    2011 - 2015

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