Sample profile. This is an example profile that shows how Introworth works, not a real person. You can send a message to try the flow, but nobody reads or replies to it and you are never charged.

Chinmay Rahul Deshmukh

Chief of Staff, Ferro Ops - quality · automation · customer support

Works at: Ferro Ops
Location: Bengaluru, India · IST (UTC+5:30)
Experience: 11+ years experience
Education: IIT Kharagpur
Languages: English, Hindi, Kannada

Open to work

Message Connect

Overview

Currently at Ferro Ops, where I work on customer operations. Rebuilt the planning process the company still runs every quarter. Cut cost per order by 33% with routing and staffing changes. Before that: Myntra and EY. Most at home with quality and Zendesk. Marathoner (9 so far).

Good reasons to reach out

Roles in customer operations
Questions about customer operations
Speaking or podcast invitations
Second opinions on quality decisions

Please don't message about

Generic networking requests
SEO and link-building offers
Unpaid work or spec projects

Slower in the last week of each quarter

Skills

qualityZendeskautomationcustomer support

Open to workLooking for a role

closes in 3 months

Next role: Chief of Staff in edtech, Bengaluru or hybrid

Target roles: Chief of Staff
Level: Staff / Principal
Industries: Healthtech, B2B SaaS
Work mode: Hybrid
Available: 30 days notice
Work authorization: Indian citizen, open to relocating
What I'm looking for: Early-stage company (Series B) where customer operations is core to the product.
Not interested in: Night shifts

11 years in customer operations. Strongest at quality and customer support. Available immediately.

Bengaluru, India · remote OKzendeskcustomer supportquality

Open

Experience

Chief of Staff
Jan 2026 - Present
Ferro Ops · 10 mo · Full-time · Bengaluru, India
- Ran the support program across 19 teams to launch on schedule.
- Rebuilt the planning process the company still runs every quarter.
- Cut cost per order by 33% with routing and staffing changes.
Program Manager
Mar 2022 - Sep 2025
Myntra · 3 yr 6 mo · Full-time · Bengaluru, India
- Ran the support program across 16 teams to launch on schedule.
- Cut cost per order by 29% with routing and staffing changes.
Operations Associate
Mar 2020 - Mar 2022
EY · 2 yr · Full-time · Bengaluru, India
- Secured 3 payments licences.
- Built the privacy programme for launches in 17 countries.
Program Manager
Apr 2018 - Nov 2019
BigBasket · 1 yr 7 mo · Full-time · Bengaluru, India
- Brought support first-response time from 28 hours to under 1.
- Launched operations in 27 cities.
Operations Associate
Oct 2015 - Apr 2018
Google · 2 yr 6 mo · Full-time · Bengaluru, India
- Negotiated 181 commercial agreements a year.

References

No references yet.

Education

IIT Kharagpur
B.Tech, Mechanical Engineering
2011 - 2015

Details

Compensation expectations

What they are targeting for their next role.

Visible to connections

Direct contact details

Direct email and a scheduling link.

Visible to connections

Chinmay Rahul Deshmukh

Overview

Next role: Chief of Staff in edtech, Bengaluru or hybrid

Experience

References

Education

Details

Trusted Partners