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Esme Fisher

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Operations Associate at Ferro Ops · Customer operations

Works at
Ferro Ops
Location
Edinburgh, UK · GMT (UTC+0)
Experience
1+ years experience
Education
University of Manchester
Languages
English
Open to work
Message Connect

Overview

I work on customer operations at Ferro Ops in Edinburgh. Brought support first-response time from 21 hours to under 2. Launched operations in 15 cities. Gardening and composting evangelist.

Good reasons to reach out
  • Roles in employment law
  • Thoughtful intros to people in my field
  • Working sessions on automation
Please don't message about
  • Agency or outsourcing pitches
  • Crypto token projects
  • Offshore staffing offers

Replies on weekends

Skills
customer supportqualityworkforce planningautomation
Open to workLooking for a role
closes in 3 months

Next role: Operations Associate in developer tools, Edinburgh or hybrid

Target roles
Operations Associate
Level
Senior
Industries
Logistics, Healthtech
Work mode
Hybrid
Available
60 days notice
Work authorization
Authorized to work in the UK
What I'm looking for
Scope to lead employment law work, with a manager who gives direct feedback.
Not interested in
Pure people management

1 years in customer operations. Strongest at workforce planning and automation. Serving notice now.

Edinburgh, UKqualityautomationcustomer support
Open

Experience

  1. Operations Associate
    Oct 2025 - Present
    Ferro Ops · 1 yr 1 mo · Full-time · Edinburgh, UK
    • Secured 5 payments licences.
    • Negotiated 595 commercial agreements a year.
    • Built the privacy programme for launches in 8 countries.

References

No references yet.

Education

  1. University of Manchester
    BSc, Business Administration
    2022 - 2025

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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