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Overview
I've spent 7 years on marketplace operations - first at ICICI Bank, now at Razorpay. Ran the marketplace ops program across 21 teams to launch on schedule. Rebuilt the planning process the company still runs every quarter. Before that: Atlassian and HCLTech. Most at home with unit economics and city launches. Amateur photographer; mostly street and food.
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- Speaking or podcast invitations
Please don't message about
- SEO and link-building offers
- Agency or outsourcing pitches
- Unpaid work or spec projects
Checks messages twice a week
Skills
unit economicscity launchessupply growth
Experience
- Program ManagerMay 2025 - PresentRazorpay · 1 yr 6 mo · Full-time · Hyderabad, India
- Launched operations in 13 cities.
- Brought support first-response time from 14 hours to under 1.
- Cut cost per order by 33% with routing and staffing changes.
- Operations AssociateMar 2023 - May 2025Atlassian · 2 yr 2 mo · Full-time · Hyderabad, India
- Negotiated 433 commercial agreements a year.
- Built the privacy programme for launches in 21 countries.
- Operations AssociateOct 2020 - Mar 2023HCLTech · 2 yr 5 mo · Full-time · Hyderabad, India
- Negotiated 488 commercial agreements a year.
- Secured 2 payments licences.
- Operations AssociateOct 2019 - Oct 2020ICICI Bank · 1 yr · Full-time · Hyderabad, India
- Secured 5 payments licences.
- Negotiated 515 commercial agreements a year.
References
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Education
- Narsee Monjee Institute of Management StudiesMBA, Business Administration2018 - 2020
- NIT TrichyB.Tech, Industrial Engineering2014 - 2018
Details
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Direct contact details
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