Eduardo Fernandez

Overview

I've spent 9 years on marketplace operations - first at dLocal, now at Juniper Robotics. Rebuilt the planning process the company still runs every quarter. Most at home with city launches and unit economics.

Travels often; replies within 48 hours

Experience

1. Chief of Staff

   Jun 2024 - Present
   Juniper Robotics · 2 yr 4 mo · Full-time · Mexico City, Mexico
   • Cut cost per order by 30% with routing and staffing changes.
   • Brought support first-response time from 15 hours to under 1.
2. Operations Associate

   Jun 2022 - Apr 2024
   PagSeguro · 1 yr 10 mo · Contract · Mexico City, Mexico
   • Negotiated 425 commercial agreements a year.
   • Secured 3 payments licences.
3. Operations Associate

   Oct 2019 - Jun 2022
   Kavak · 2 yr 8 mo · Full-time · Mexico City, Mexico
   • Built the privacy programme for launches in 28 countries.
   • Secured 7 payments licences.
4. Operations Associate

   Oct 2017 - Oct 2019
   dLocal · 2 yr · Full-time · Mexico City, Mexico
   • Secured 5 payments licences.
   • Built the privacy programme for launches in 13 countries.

No references yet.

Education

1. IESE

   MBA, Business Administration
   2017 - 2019
2. PUCP

   Ingeniería, Economics
   2013 - 2017