Edward Harris
SCustomer Success Manager at Hollow AI · expansion, churn reduction
- Hollow AI
- London, UK · GMT (UTC+0)
- 3+ years experience
- UCL
- English, German
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Overview
3 years in customer success, the last 3 at Hollow AI, where I work on the accounts team. Kept net revenue retention above 113% on a $23 million book. Most at home with expansion and SQL. Jazz piano, badly.
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Skills
churn reductionSQLrenewalsexpansion
Experience
- Customer Success ManagerOct 2023 - PresentHollow AI · 3 yr · Full-time · London, UK
- Cut churn on the accounts book from 18% to 6%.
- Onboarded 86 enterprise customers.
- Kept net revenue retention above 134% on a $15 million book.
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Education
- UCLBSc, Business Administration2019 - 2022
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