Malcolm Payne

Chief of Staff at Hollow AI | ex-Google

Hollow AI

Chicago, IL · CT (UTC-6)

9+ years experience

Johns Hopkins University

English

Messaging unavailable

Overview

I work on technical program management at Hollow AI in Chicago. Cut cost per order by 40% with routing and staffing changes. Ran the TPM program across 24 teams to launch on schedule. Before that: Google and Starbucks. I write short fiction no one reads.

Good reasons to reach out

Second opinions on cross-team delivery decisions
Thoughtful intros to people in my field
Speaking or podcast invitations

Please don't message about

Agency or outsourcing pitches
SEO and link-building offers
Crypto token projects

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Skills

risk managementcross-team deliveryroadmappingJiraprogram management

Experience

Chief of Staff
Nov 2022 - Present
Hollow AI · 3 yr 11 mo · Full-time · Chicago, IL
- Launched operations in 23 cities.
- Brought support first-response time from 8 hours to under 1.
Operations Associate
Mar 2020 - Nov 2022
Google · 2 yr 8 mo · Full-time · Chicago, IL
- Secured 4 payments licences.
Operations Associate
Oct 2017 - Mar 2020
Starbucks · 2 yr 5 mo · Full-time · Chicago, IL
- Secured 8 payments licences.

References

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Education

Johns Hopkins University
MS, Industrial Engineering
2017 - 2019
Columbia University
BA, Industrial Engineering
2012 - 2016

Details

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