Ilse deBoer

Chief of Staff at Hollow AI · Marketplace operations · supply growth, unit economics

Hollow AI

Amsterdam, Netherlands · CET (UTC+1)

11+ years experience

Sorbonne University

English, Dutch

Co-founder

Messaging unavailable

Overview

I work on marketplace operations at Hollow AI in Amsterdam. Brought support first-response time from 21 hours to under 1. Before that: Criteo and Celonis. I mentor students through university programmes.

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Crypto token projects
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Slower in the last week of each quarter

Skills

supply growthcity launchesunit economics

Co-founderLooking for a co-founder

closes in 3 months

Need a go-to-market co-founder: returns management in the UK

The idea: Returns management in the UK
Stage: Prototype
I bring: 8 years in marketplace operations
Looking for: Technical co-founder who has shipped B2B software
Commitment: Full-time now
Location: Amsterdam or remote

I bring 11 years of marketplace operations (currently Hollow AI). Ideally you've led a design team. Pre-product, some customer interviews done.

Amsterdam, Netherlandssupply growthcity launchesunit economics

Open

Experience

Chief of Staff
Jul 2022 - Present
Hollow AI · 4 yr 3 mo · Full-time · Amsterdam, Netherlands
- Brought support first-response time from 17 hours to under 2.
- Ran the marketplace ops program across 25 teams to launch on schedule.
- Cut cost per order by 36% with routing and staffing changes.
Program Manager
Aug 2019 - Jul 2022
Criteo · 2 yr 11 mo · Full-time · Amsterdam, Netherlands
- Launched operations in 26 cities.
Program Manager
Nov 2017 - Aug 2019
Celonis · 1 yr 9 mo · Full-time · Amsterdam, Netherlands
- Ran the marketplace ops program across 17 teams to launch on schedule.
- Cut cost per order by 18% with routing and staffing changes.
Operations Associate
Oct 2015 - Nov 2017
Personio · 2 yr 1 mo · Full-time · Amsterdam, Netherlands
- Built the privacy programme for launches in 23 countries.

References

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Education

Sorbonne University
Licence, Economics
2012 - 2015

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