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Elizabeth Dean

Sample profile

Senior Customer Success Manager, Bellmont Technologies - renewals · account management · QBRs

Works at
Bellmont Technologies
Location
Toronto, ON · ET (UTC-5)
Experience
6+ years experience
Education
University of Toronto
Languages
English
Message Connect

Overview

Currently at Bellmont Technologies, where I work on account management. Cut churn on the accounts book from 17% to 4%.

Good reasons to reach out
  • Questions about account management
  • Speaking or podcast invitations
Please don't message about
  • Unpaid work or spec projects
  • SEO and link-building offers

Slower in the last week of each quarter

Skills
QBRsexpansionaccount managementchurn reductionrenewals

Experience

  1. Senior Customer Success Manager
    Sep 2023 - Present
    Bellmont Technologies · 3 yr 2 mo · Full-time · Toronto, ON
    • Kept net revenue retention above 130% on a $15 million book.
    • Onboarded 141 enterprise customers.
    • Cut churn on the accounts book from 18% to 4%.
  2. Customer Success Manager
    Oct 2021 - Sep 2023
    EY · 1 yr 11 mo · Full-time · Toronto, ON
    • Kept net revenue retention above 119% on a $36 million book.
  3. Customer Success Manager
    Oct 2020 - Oct 2021
    Wealthsimple · 1 yr · Full-time · Toronto, ON
    • Onboarded 41 enterprise customers.
    • Kept net revenue retention above 126% on a $16 million book.

References

No references yet.

Education

  1. University of Toronto
    BASc, Business Administration
    2015 - 2019

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
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