Fah Thongchai

Overview

Currently at Willow Ops, where I lead technical program management with a team of 8. Ran the TPM program across 12 teams to launch on schedule. Cut cost per order by 40% with routing and staffing changes. Most at home with risk management and Jira.

Best reached early in the week

Experience

1. COO

   Aug 2025 - Present
   Willow Ops · 1 yr 2 mo · Full-time · Bangkok, Thailand
   • Brought support first-response time from 26 hours to under 2.
   • Launched operations in 8 cities.
   • Rebuilt the planning process the company still runs every quarter.
2. Director of Operations

   Dec 2022 - Aug 2025
   LG Electronics · 2 yr 8 mo · Full-time · Bangkok, Thailand
   • Brought support first-response time from 15 hours to under 2.
   • Launched operations in 6 cities.
3. Senior Program Manager

   Jan 2020 - Dec 2022
   Shopee · 2 yr 11 mo · Full-time · Bangkok, Thailand
   • Brought support first-response time from 14 hours to under 1.
   • Ran the TPM program across 19 teams to launch on schedule.
4. Program Manager

   Jun 2016 - Jan 2020
   Commonwealth Bank · 3 yr 7 mo · Full-time · Bangkok, Thailand
   • Ran the TPM program across 16 teams to launch on schedule.
5. Operations Associate

   Mar 2014 - Jun 2016
   Tokopedia · 2 yr 3 mo · Full-time · Bangkok, Thailand
   • Secured 7 payments licences.
   • Negotiated 197 commercial agreements a year.

No references yet.

Education

1. University of Tokyo

   BEng, Operations Research
   2002 - 2006