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Fraser Edwards

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Senior Program Manager at PropertyGuru · Marketplace operations

Works at
PropertyGuru
Location
Sydney, Australia · AEST (UTC+10)
Experience
10+ years experience
Education
Melbourne Business School
Languages
English, Spanish
Open to work
Message Connect

Overview

Currently at PropertyGuru, where I work on marketplace operations. Brought support first-response time from 18 hours to under 2. Before that: REA Group and Rakuten. Most at home with supply growth and unit economics. Trail runner and occasional climber.

Good reasons to reach out
  • Roles in marketplace operations
  • Thoughtful intros to people in my field
Please don't message about
  • Generic networking requests
  • Offshore staffing offers

Travels often; replies within 48 hours

Skills
unit economicscustomer supportsupply growthcity launches
Open to workLooking for a role
closes in 3 months

Open to Program Manager roles at growth-stage creator tools companies

Target roles
Program Manager
Level
Senior
Industries
Logistics, Climate tech
Work mode
Remote
Available
Immediately
Work authorization
Authorized to work in Australia
What I'm looking for
Early-stage company (Series A) where marketplace operations is core to the product.
Not interested in
Pure people management

10 years in marketplace operations. Strongest at supply growth and unit economics. Can start in about six weeks.

Sydney, Australiacustomer supportsupply growthcity launches
Open

Experience

  1. Senior Program Manager
    Oct 2023 - Present
    PropertyGuru · 3 yr 1 mo · Full-time · Sydney, Australia
    • Brought support first-response time from 14 hours to under 1.
    • Ran the marketplace ops program across 18 teams to launch on schedule.
    • Launched operations in 27 cities.
  2. Program Manager
    Jun 2021 - Oct 2023
    REA Group · 2 yr 4 mo · Full-time · Sydney, Australia
    • Rebuilt the planning process the company still runs every quarter.
  3. Program Manager
    Oct 2018 - Jun 2021
    Rakuten · 2 yr 8 mo · Full-time · Sydney, Australia
    • Launched operations in 12 cities.
    • Brought support first-response time from 25 hours to under 2.
  4. Operations Associate
    Jul 2017 - Oct 2018
    Boston Consulting Group · 1 yr 3 mo · Full-time · Sydney, Australia
    • Built the privacy programme for launches in 7 countries.
    • Secured 7 payments licences.
  5. Operations Associate
    Oct 2016 - Jul 2017
    Atlassian · 9 mo · Full-time · Sydney, Australia
    • Built the privacy programme for launches in 13 countries.

References

No references yet.

Education

  1. Melbourne Business School
    MBA, Business Administration
    2018 - 2020
  2. Yonsei University
    BA, Business Administration
    2011 - 2015

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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