Gemma Pritchard

S

Chief of Staff, Opal Security - unit economics · supply growth · city launches

Opal Security
London, UK · GMT (UTC+0)
8+ years experience
Saïd Business School
English
Messaging unavailable

Overview

Chief of Staff at Opal Security, focused on marketplace operations. Launched operations in 16 cities. Brought support first-response time from 11 hours to under 1. Before that: Accenture and Microsoft. Most at home with supply growth and OKRs. Learning woodworking.

Good reasons to reach out
  • Second opinions on OKRs decisions
  • Working sessions on supply growth
Please don't message about
  • SEO and link-building offers
  • Courses and coaching offers

Travels often; replies within 48 hours

Skills
city launchesunit economicsOKRssupply growth

Experience

  1. Chief of Staff
    Feb 2025 - Present
    Opal Security · 1 yr 8 mo · Full-time · London, UK
    • Cut cost per order by 23% with routing and staffing changes.
    • Launched operations in 29 cities.
  2. Program Manager
    Aug 2022 - Feb 2025
    Accenture · 2 yr 6 mo · Full-time · London, UK
    • Launched operations in 26 cities.
    • Ran the marketplace ops program across 18 teams to launch on schedule.
  3. Operations Associate
    Apr 2019 - Aug 2022
    Microsoft · 3 yr 4 mo · Full-time · London, UK
    • Secured 2 payments licences.

References

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Education

  1. Saïd Business School
    MBA, Business Administration
    2021 - 2023
  2. University of Leeds
    BSc, Economics
    2015 - 2018

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