Gonzalo Diaz
SSenior Program Manager at Despegar · Customer operations · Zendesk, customer support
- Despegar
- Buenos Aires, Argentina · ART (UTC-3)
- 6+ years experience
- Fundação Getulio Vargas
- English, Spanish
Messaging unavailable
Overview
Based in Buenos Aires. I work on customer operations at Despegar. Cut cost per order by 40% with routing and staffing changes. Previously at Meta. Most at home with Zendesk and quality. Open-source contributor on weekends.
Good reasons to reach out
- Second opinions on quality decisions
- Working sessions on customer support
- Speaking or podcast invitations
Please don't message about
- Crypto token projects
- Offshore staffing offers
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Skills
qualityautomationcustomer supportZendesk
Experience
- Senior Program ManagerApr 2022 - PresentDespegar · 4 yr 6 mo · Contract · Buenos Aires, Argentina
- Ran the support program across 9 teams to launch on schedule.
- Cut cost per order by 22% with routing and staffing changes.
- Operations AssociateOct 2020 - Apr 2022Meta · 1 yr 6 mo · Full-time · Buenos Aires, Argentina
- Built the privacy programme for launches in 11 countries.
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Education
- Fundação Getulio VargasAdministração, Economics2016 - 2020
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