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Overview
Currently at Maple Grid, where I work on business operations. Brought support first-response time from 26 hours to under 1. Ran the bizops program across 23 teams to launch on schedule. Before that: JPMorgan Chase and Axis Bank. Former debater; now I argue with spreadsheets.
Good reasons to reach out
- Speaking or podcast invitations
- Second opinions on business operations decisions
- Thoughtful intros to people in my field
Please don't message about
- Crypto token projects
- Agency or outsourcing pitches
- SEO and link-building offers
Skills
SQLOKRsprocess designstrategybusiness operations
Experience
- Chief of StaffApr 2025 - PresentMaple Grid · 1 yr 7 mo · Full-time · Chennai, India
- Launched operations in 23 cities.
- Brought support first-response time from 21 hours to under 1.
- Rebuilt the planning process the company still runs every quarter.
- Program ManagerNov 2022 - Apr 2025JPMorgan Chase · 2 yr 5 mo · Full-time · Chennai, India
- Cut cost per order by 19% with routing and staffing changes.
- Brought support first-response time from 12 hours to under 2.
- Operations AssociateOct 2020 - Nov 2022Axis Bank · 2 yr 1 mo · Full-time · Chennai, India
- Secured 7 payments licences.
References
No references yet.
Education
- XLRI JamshedpurMBA, Business Administration2022 - 2024
- College of Engineering, PuneB.Tech, Operations Research2016 - 2020
Details
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