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Overview
3 years in customer success, the last 3 at Maple Grid, where I work on the onboarding team. Kept net revenue retention above 113% on a $13 million book. Most at home with Gainsight and project management. Gardening and composting evangelist.
Good reasons to reach out
- Working sessions on Gainsight
Please don't message about
- Agency or outsourcing pitches
- Generic networking requests
- Offshore staffing offers
Checks messages twice a week
Skills
implementationAPIsproject managementGainsight
Experience
- Customer Success ManagerOct 2023 - PresentMaple Grid · 3 yr 1 mo · Full-time · San Jose, CA
- Cut churn on the onboarding book from 18% to 3%.
- Kept net revenue retention above 116% on a $24 million book.
- Onboarded 179 enterprise customers.
References
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Education
- Virginia TechBS, Communications2019 - 2023
Details
Compensation expectations
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Direct contact details
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