Hazel Dean

Overview

COO at Fable Care, focused on business operations. Cut cost per order by 23% with routing and staffing changes. Launched operations in 13 cities.

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Experience

1. COO

   May 2023 - Present
   Fable Care · 3 yr 5 mo · Full-time · San Diego, CA
   • Cut cost per order by 20% with routing and staffing changes.
   • Brought support first-response time from 20 hours to under 1.
   • Launched operations in 20 cities.
2. Operations Manager

   Aug 2019 - May 2023
   Apple · 3 yr 9 mo · Full-time · San Diego, CA
   • Rebuilt the planning process the company still runs every quarter.
3. Program Manager

   Sep 2016 - Jul 2019
   Airbnb · 2 yr 10 mo · Full-time · San Diego, CA
   • Cut cost per order by 21% with routing and staffing changes.
   • Brought support first-response time from 12 hours to under 1.
4. Senior Program Manager

   Sep 2013 - Sep 2016
   Capital One · 3 yr · Full-time · San Diego, CA
   • Ran the bizops program across 17 teams to launch on schedule.
   • Cut cost per order by 40% with routing and staffing changes.
5. Senior Program Manager

   Nov 2010 - Sep 2013
   PayPal · 2 yr 10 mo · Contract · San Diego, CA
   • Brought support first-response time from 26 hours to under 1.
   • Rebuilt the planning process the company still runs every quarter.

No references yet.

Education

1. Harvard University

   AB, Operations Research
   1996 - 2000