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Overview
I lead B2B dashboards at Northwind HQ in Manchester. Cut support tickets about enterprise by 25% with clearer copy and states. Most at home with information architecture and data visualisation.
Good reasons to reach out
- Second opinions on information architecture decisions
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- Agency or outsourcing pitches
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Answers in batches on Fridays
Skills
Figmainformation architecturedata visualisation
Experience
- Design ManagerMar 2025 - PresentNorthwind HQ · 1 yr 8 mo · Full-time · Manchester, UK
- Cut support tickets about enterprise by 53% with clearer copy and states.
- Shipped the enterprise redesign that lifted task completion 36%.
- Brought the enterprise flows to WCAG 2.2 AA.
- UX ResearcherSep 2023 - Mar 2025Accenture · 1 yr 6 mo · Full-time · Manchester, UK
- Built a component library 51 engineers ship with every day.
- Staff Product DesignerApr 2021 - Sep 2023Standard Chartered · 2 yr 5 mo · Full-time · Manchester, UK
- Shipped the enterprise redesign that lifted task completion 30%.
- UX ResearcherDec 2018 - Apr 2021Bank of Ireland · 2 yr 4 mo · Full-time · Manchester, UK
- Ran 71 usability sessions and turned them into a research repository.
- Shipped the enterprise redesign that lifted task completion 27%.
- Product DesignerAug 2017 - Dec 2018AstraZeneca · 1 yr 4 mo · Full-time · Manchester, UK
- Cut support tickets about enterprise by 35% with clearer copy and states.
- Ran 30 usability sessions and turned them into a research repository.
References
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Education
- University of CambridgeBA, Human-Computer Interaction2008 - 2011
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