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Overview
7 years in operations, the last 1 at Northwind HQ, where I work on the TPM team. Brought support first-response time from 25 hours to under 1. Learning Japanese, slowly.
Good reasons to reach out
- Second opinions on automation decisions
- Questions about technical program management
- Working sessions on cross-team delivery
Please don't message about
- Agency or outsourcing pitches
- Unpaid work or spec projects
- Offshore staffing offers
Travels often; replies within 48 hours
Skills
automationprogram managementJiraroadmappingcross-team delivery
Experience
- Chief of StaffJan 2026 - PresentNorthwind HQ · 10 mo · Full-time · Chicago, IL
- Brought support first-response time from 24 hours to under 1.
- Launched operations in 13 cities.
- Rebuilt the planning process the company still runs every quarter.
- Operations ManagerMay 2023 - Jan 2026Workday · 2 yr 8 mo · Full-time · Chicago, IL
- Ran the TPM program across 8 teams to launch on schedule.
- Launched operations in 16 cities.
- Operations AssociateOct 2019 - May 2023Reddit · 3 yr 7 mo · Full-time · Chicago, IL
- Secured 4 payments licences.
- Negotiated 437 commercial agreements a year.
References
No references yet.
Education
- MITSB, Operations Research2014 - 2018
Details
Compensation expectations
What they are targeting for their next role.
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Direct contact details
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