Hina Iqra Rahman

Customer Success Manager at Forge Analytics · Account management · churn reduction, expansion

Forge Analytics

Bengaluru, India · IST (UTC+5:30)

5+ years experience

Manipal Institute of Technology

English, Hindi, Kannada

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Overview

Currently at Forge Analytics, where I work on account management. Onboarded 91 enterprise customers. Most at home with QBRs and expansion.

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Replies on weekends

Skills

renewalsQBRschurn reductionaccount managementonboardingexpansion

Open to workLooking for a role

closes in 3 months

Target roles: Senior Customer Success Manager
Level: Senior
Industries: B2B SaaS, Consumer apps
Work mode: Hybrid
Available: From next quarter
Work authorization: Indian citizen, open to relocating
What I'm looking for: Scope to lead account management work, with a manager who gives direct feedback.
Not interested in: Contract-only roles

5 years in account management. Strongest at expansion and account management. Open to the right conversation.

Bengaluru, India · remote OKrenewalsexpansionaccount management

Customer Success Manager
Apr 2026 - Present
Forge Analytics · 6 mo · Full-time · Bengaluru, India
- Kept net revenue retention above 130% on a $25 million book.
- Onboarded 75 enterprise customers.
Customer Success Manager
Feb 2023 - Apr 2026
TCS · 3 yr 2 mo · Full-time · Bengaluru, India
- Onboarded 128 enterprise customers.
- Cut churn on the accounts book from 10% to 7%.
Customer Success Manager
Oct 2021 - Feb 2023
Microsoft · 1 yr 4 mo · Full-time · Bengaluru, India
- Cut churn on the accounts book from 13% to 5%.
- Onboarded 140 enterprise customers.

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