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Overview
Chief of Staff at Cairn Systems, focused on supply chain. Cut cost per order by 34% with routing and staffing changes. Brought support first-response time from 9 hours to under 1. Most at home with Zendesk and S&OP. Learning woodworking.
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- Thoughtful intros to people in my field
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Best reached early in the week
Skills
ZendeskS&OPprocurementvendor managementinventorysupply chain
Experience
- Chief of StaffMay 2025 - PresentCairn Systems · 1 yr 6 mo · Full-time · Sydney, Australia
- Rebuilt the planning process the company still runs every quarter.
- Brought support first-response time from 13 hours to under 1.
- Program ManagerJan 2022 - May 2025UOB · 3 yr 4 mo · Full-time · Sydney, Australia
- Rebuilt the planning process the company still runs every quarter.
- Launched operations in 14 cities.
- Operations ManagerAug 2018 - Jan 2022Alibaba Group · 3 yr 5 mo · Full-time · Sydney, Australia
- Ran the supply chain program across 7 teams to launch on schedule.
- Launched operations in 21 cities.
- Operations ManagerSep 2016 - Aug 2018Petronas · 1 yr 11 mo · Full-time · Sydney, Australia
- Brought support first-response time from 16 hours to under 2.
- Rebuilt the planning process the company still runs every quarter.
- Operations AssociateDec 2013 - Sep 2016Atlassian · 2 yr 9 mo · Full-time · Sydney, Australia
- Built the privacy programme for launches in 25 countries.
- Negotiated 175 commercial agreements a year.
References
No references yet.
Education
- University of SydneyBEng, Operations Research2007 - 2011
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