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Jesse Claes

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Program Manager at Cairn Systems · workforce planning, customer support

Works at
Cairn Systems
Location
Amsterdam, Netherlands · CET (UTC+1)
Experience
5+ years experience
Education
École Polytechnique
Languages
English, Dutch
Open to work
Message Connect

Overview

I work on customer operations at Cairn Systems in Amsterdam. Rebuilt the planning process the company still runs every quarter. Board member at a local non-profit.

Good reasons to reach out
  • Roles in customer operations
  • Working sessions on Zendesk
Please don't message about
  • Crypto token projects
  • Unpaid work or spec projects

Slower in the last week of each quarter

Skills
Zendeskcustomer supportqualityautomationworkforce planning
Open to workLooking for a role
closes in 3 months

Next role: Program Manager in developer tools, Amsterdam or hybrid

Target roles
Program Manager
Level
Mid
Industries
Developer tools, Consumer apps
Work mode
Remote
Available
60 days notice
Work authorization
Authorized to work in Netherlands
What I'm looking for
A team that ships weekly and owns support end to end.
Not interested in
Contract-only roles

5 years in customer operations. Strongest at automation and quality. Open to the right conversation.

Amsterdam, Netherlandsqualityzendeskworkforce planning
Open

Experience

  1. Program Manager
    Jul 2024 - Present
    Cairn Systems · 2 yr 4 mo · Full-time · Amsterdam, Netherlands
    • Rebuilt the planning process the company still runs every quarter.
    • Launched operations in 8 cities.
  2. Operations Associate
    Dec 2021 - Jul 2024
    Mercedes-Benz · 2 yr 7 mo · Full-time · Amsterdam, Netherlands
    • Built the privacy programme for launches in 15 countries.

References

No references yet.

Education

  1. École Polytechnique
    Ingénieur, Business Administration
    2017 - 2021

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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