Hyejin Kim

Senior Customer Success Manager at Ledger Bio · implementation, project management

Ledger Bio

Seoul, South Korea · KST (UTC+9)

8+ years experience

Australian National University

English, Korean

Messaging unavailable

Overview

Senior Customer Success Manager at Ledger Bio, focused on enterprise onboarding. Kept net revenue retention above 119% on a $39 million book. Cut churn on the onboarding book from 16% to 7%. Before that: Tokopedia and Grab. Most at home with implementation and Gainsight. Collector of fountain pens.

Good reasons to reach out

Thoughtful intros to people in my field
Second opinions on project management decisions
Working sessions on Gainsight

Please don't message about

SEO and link-building offers
Agency or outsourcing pitches

Answers in batches on Fridays

Skills

GainsightAPIsimplementationproject management

Experience

Senior Customer Success Manager
Oct 2024 - Present
Ledger Bio · 2 yr · Full-time · Seoul, South Korea
- Kept net revenue retention above 135% on a $29 million book.
- Onboarded 174 enterprise customers.
- Cut churn on the onboarding book from 11% to 4%.
Solutions Engineer
Nov 2021 - Jun 2024
Tokopedia · 2 yr 7 mo · Contract · Seoul, South Korea
- Kept net revenue retention above 120% on a $13 million book.
- Onboarded 53 enterprise customers.
Customer Success Manager
Jun 2020 - Aug 2021
Grab · 1 yr 2 mo · Full-time · Seoul, South Korea
- Cut churn on the onboarding book from 17% to 4%.
- Onboarded 116 enterprise customers.
Customer Success Manager
Oct 2018 - Jun 2020
SoftBank · 1 yr 8 mo · Full-time · Seoul, South Korea
- Onboarded 66 enterprise customers.
- Kept net revenue retention above 112% on a $29 million book.

References

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Education

Australian National University
BSc, Communications
2013 - 2017

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