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Implementation Lead at Ledger Bio · Enterprise onboarding

Ledger Bio
Amsterdam, Netherlands · CET (UTC+1)
3+ years experience
Bocconi University
English, Dutch
Messaging unavailable

Overview

I've spent 4 years on enterprise onboarding - first at Booking.com, now at Ledger Bio. Cut churn on the onboarding book from 10% to 4%. Previously at Booking.com. Most at home with Gainsight and implementation. I play football every Sunday.

Good reasons to reach out
  • Questions about enterprise onboarding
  • Thoughtful intros to people in my field
Please don't message about
  • SEO and link-building offers
  • Unpaid work or spec projects

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Skills
APIsimplementationGainsightproject management

Experience

  1. Implementation Lead
    Jan 2025 - Present
    Ledger Bio · 1 yr 9 mo · Full-time · Amsterdam, Netherlands
    • Kept net revenue retention above 119% on a $32 million book.
    • Onboarded 42 enterprise customers.
  2. Customer Success Manager
    May 2023 - Nov 2024
    Booking.com · 1 yr 6 mo · Full-time · Amsterdam, Netherlands
    • Kept net revenue retention above 111% on a $25 million book.
    • Onboarded 124 enterprise customers.

References

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Education

  1. Bocconi University
    BSc, Computer Science
    2018 - 2021

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