Ignacio Gomez

Overview

I've spent 14 years on B2B dashboards - first at Mercado Libre, now at Vale. Cut support tickets about enterprise by 23% with clearer copy and states. Before that: Despegar and BBVA México.

Replies between meetings, usually same day

Experience

1. Design Manager

   Dec 2024 - Present
   Vale · 1 yr 11 mo · Full-time · Mexico City, Mexico
   • Ran 80 usability sessions and turned them into a research repository.
   • Cut support tickets about enterprise by 21% with clearer copy and states.
2. Product Designer

   Jul 2021 - Dec 2024
   Despegar · 3 yr 5 mo · Full-time · Mexico City, Mexico
   • Ran 88 usability sessions and turned them into a research repository.
3. Senior Product Designer

   May 2019 - Jul 2021
   BBVA México · 2 yr 2 mo · Full-time · Mexico City, Mexico
   • Brought the enterprise flows to WCAG 2.2 AA.
   • Cut support tickets about enterprise by 52% with clearer copy and states.
4. UX Researcher

   Sep 2016 - May 2019
   Ambev · 2 yr 8 mo · Full-time · Mexico City, Mexico
   • Built a component library 74 engineers ship with every day.
5. Product Designer

   Jan 2013 - Sep 2016
   Mercado Libre · 3 yr 8 mo · Full-time · Mexico City, Mexico
   • Ran 32 usability sessions and turned them into a research repository.

No references yet.

Education

1. IESE

   MBA, Business Administration
   2015 - 2017
2. Tecnológico de Monterrey

   Ingeniería, Architecture
   2008 - 2012