Ignacio Guzman

S

COO at Arbor Pay | ex-Grupo Bimbo

Arbor Pay
Montevideo, Uruguay · UYT (UTC-3)
17+ years experience
IESE
English, Spanish
Hiring
Messaging unavailable

Overview

25 years in operations, the last 4 at Arbor Pay, where I lead the bizops team. Rebuilt the planning process the company still runs every quarter. Brought support first-response time from 23 hours to under 1.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Speaking or podcast invitations
  • Working sessions on strategy
  • Second opinions on process design decisions
Please don't message about
  • Courses and coaching offers
  • Unpaid work or spec projects
Skills
business operationsSQLstrategyOKRsprocess design
HiringHiring for a role
closes in 3 months

Looking for a program manager who has worked on SQL at scale

Role
Program manager
Level
Senior
Type
Full-time
Work mode
Hybrid
Compensation
$158k-$220k
Team
Bizops, 12 people
Start
Within a month
Must have
Has run operations at a similar scale Comfortable with numbers and process Comfort with ambiguity
Process
Decision within 10 days

Comp R$24k-R$39k a month. One technical chat and a paid trial day. Message me with one thing you shipped that you're proud of.

Montevideo, Uruguay · remote OKokrssqlstrategy
Open

Experience

  1. COO
    Mar 2023 - Present
    Arbor Pay · 3 yr 7 mo · Full-time · Montevideo, Uruguay
    • Rebuilt the planning process the company still runs every quarter.
    • Cut cost per order by 34% with routing and staffing changes.
    • Launched operations in 5 cities.
  2. Operations Associate
    Apr 2020 - Mar 2023
    Grupo Bimbo · 2 yr 11 mo · Full-time · Montevideo, Uruguay
    • Built the privacy programme for launches in 9 countries.
    • Secured 5 payments licences.
  3. Operations Manager
    Apr 2017 - Apr 2020
    PwC · 3 yr · Full-time · Montevideo, Uruguay
    • Ran the bizops program across 10 teams to launch on schedule.
    • Rebuilt the planning process the company still runs every quarter.
  4. Program Manager
    Jul 2013 - Apr 2017
    Embraer · 3 yr 9 mo · Full-time · Montevideo, Uruguay
    • Brought support first-response time from 26 hours to under 1.
  5. Operations Associate
    Mar 2010 - Jul 2013
    Clip · 3 yr 4 mo · Full-time · Montevideo, Uruguay
    • Secured 5 payments licences.

References

No references yet.

Education

  1. IESE
    MBA, Business Administration
    2002 - 2004
  2. UNAM
    Licenciatura, Mechanical Engineering
    1996 - 2000

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