Jalen Trevon Hayes

Overview

Currently at Ember Data, where I work on technical program management. Cut cost per order by 38% with routing and staffing changes. Rebuilt the planning process the company still runs every quarter. Before that: Starbucks and Verizon. Most at home with Jira and program management.

Slower in the last week of each quarter

Experience

1. Chief of Staff

   Apr 2026 - Present
   Ember Data · 6 mo · Full-time · Salt Lake City, UT
   • Ran the TPM program across 16 teams to launch on schedule.
   • Cut cost per order by 31% with routing and staffing changes.
   • Brought support first-response time from 9 hours to under 2.
2. Operations Manager

   Jan 2023 - Dec 2025
   Starbucks · 2 yr 11 mo · Full-time · Salt Lake City, UT
   • Ran the TPM program across 11 teams to launch on schedule.
3. Senior Program Manager

   Sep 2020 - Jan 2023
   Verizon · 2 yr 4 mo · Full-time · Salt Lake City, UT
   • Rebuilt the planning process the company still runs every quarter.
4. Operations Manager

   May 2018 - Jun 2020
   Expedia Group · 2 yr 1 mo · Full-time · Salt Lake City, UT
   • Brought support first-response time from 18 hours to under 2.
5. Operations Associate

   Nov 2016 - Jan 2018
   Coinbase · 1 yr 2 mo · Full-time · Salt Lake City, UT
   • Secured 7 payments licences.

No references yet.

Education

1. University of Illinois Urbana-Champaign

   BS, Operations Research
   2010 - 2014