Jessica Griffiths

S

Director of Design at Redfern Financial | ex-BP

Redfern Financial
Manchester, UK · GMT (UTC+0)
15+ years experience
University of Manchester
English
Messaging unavailable

Overview

Director of Design at Redfern Financial, focused on user research. Brought the research flows to WCAG 2.2 AA. Before that: BP and Booking.com. Most at home with usability testing and synthesis. I volunteer with a food bank on weekends.

Good reasons to reach out
  • Second opinions on synthesis decisions
  • Working sessions on journey mapping
  • Thoughtful intros to people in my field
Please don't message about
  • Generic networking requests
  • Offshore staffing offers
Skills
interviewssynthesisusability testingjobs to be donejourney mapping

Experience

  1. Director of Design
    Oct 2022 - Present
    Redfern Financial · 4 yr · Full-time · Manchester, UK
    • Cut support tickets about research by 34% with clearer copy and states.
    • Ran 108 usability sessions and turned them into a research repository.
    • Brought the research flows to WCAG 2.2 AA.
  2. UX Researcher
    Sep 2020 - Oct 2022
    BP · 2 yr 1 mo · Full-time · Manchester, UK
    • Ran 139 usability sessions and turned them into a research repository.
    • Cut support tickets about research by 32% with clearer copy and states.
  3. UX Researcher
    May 2017 - Sep 2020
    Booking.com · 3 yr 4 mo · Full-time · Manchester, UK
    • Shipped the research redesign that lifted task completion 27%.
    • Cut support tickets about research by 35% with clearer copy and states.
  4. Product Designer
    Aug 2013 - May 2017
    JPMorgan Chase · 3 yr 9 mo · Full-time · Manchester, UK
    • Shipped the research redesign that lifted task completion 24%.
    • Ran 43 usability sessions and turned them into a research repository.
  5. UX Researcher
    Oct 2011 - Aug 2013
    Arm · 1 yr 10 mo · Full-time · Manchester, UK
    • Brought the research flows to WCAG 2.2 AA.

Projects

Conference talk: lessons from research
2025

What went wrong and what worked while scaling user research.

Write-up: user research in practice
2023

A long-form guide to user research for people starting out.

References

No references yet.

Education

  1. University of Manchester
    BSc, Industrial Design
    2008 - 2011

Details

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