Jiahao Nicholas Lin

Chief of Staff, Juniper Foods - city launches · supply growth · unit economics

Juniper Foods

Kuala Lumpur, Malaysia · MYT (UTC+8)

12+ years experience

Kyoto University

English, Malay

Messaging unavailable

Overview

Currently at Juniper Foods, where I work on marketplace operations. Cut cost per order by 17% with routing and staffing changes. Before that: Stripe and VNG. Most at home with city launches and unit economics. I speak at conferences a couple of times a year.

Good reasons to reach out

Questions about marketplace operations
Thoughtful intros to people in my field

Please don't message about

Generic networking requests
Courses and coaching offers
SEO and link-building offers

Answers in batches on Fridays

Skills

city launchesunit economicssupply growth

Experience

Chief of Staff
Apr 2023 - Present
Juniper Foods · 3 yr 6 mo · Full-time · Kuala Lumpur, Malaysia
- Ran the marketplace ops program across 23 teams to launch on schedule.
- Launched operations in 23 cities.
Operations Associate
Aug 2019 - Apr 2023
Stripe · 3 yr 8 mo · Contract · Kuala Lumpur, Malaysia
- Built the privacy programme for launches in 8 countries.
Program Manager
Jan 2018 - Aug 2019
VNG · 1 yr 7 mo · Full-time · Kuala Lumpur, Malaysia
- Brought support first-response time from 20 hours to under 1.
- Launched operations in 7 cities.
Operations Associate
Oct 2014 - Jan 2018
Sea · 3 yr 3 mo · Full-time · Kuala Lumpur, Malaysia
- Negotiated 210 commercial agreements a year.
- Built the privacy programme for launches in 12 countries.

References

No references yet.

Education

Kyoto University
BSc, Operations Research
2010 - 2014

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