Maria Isabella Sanchez

S

Chief of Staff at Juniper Foods · Customer operations

Juniper Foods
New York, NY · ET (UTC-5)
11+ years experience
Harvard Business School
English
Open to work
Messaging unavailable

Overview

Currently at Juniper Foods, where I work on customer operations. Rebuilt the planning process the company still runs every quarter. Ran the support program across 23 teams to launch on schedule. Before that: Stripe and PayPal. Most at home with workforce planning and Zendesk. I tinker with 3D printers.

Good reasons to reach out
  • Roles in customer operations
  • Questions about customer operations
  • Second opinions on workforce planning decisions
Please don't message about
  • SEO and link-building offers
  • Unpaid work or spec projects
  • Crypto token projects
Skills
qualitycustomer supportautomationworkforce planningZendesk
Open to workLooking for a role
closes in 3 months

Staff Chief of Staff roles in media - New York or remote

Target roles
Staff Chief of Staff
Level
Staff / Principal
Industries
Developer tools, Healthtech
Work mode
Remote
Available
60 days notice
Work authorization
Authorized to work in the NY
What I'm looking for
Hands-on work on customer support with room to mentor.
Not interested in
Agencies and outsourcing firms

14 years in customer operations. Strongest at Zendesk and workforce planning. Available from next month.

New York, NYcustomer supportworkforce planningquality
Open

Experience

  1. Chief of Staff
    Dec 2025 - Present
    Juniper Foods · 10 mo · Contract · New York, NY
    • Launched operations in 22 cities.
    • Rebuilt the planning process the company still runs every quarter.
    • Brought support first-response time from 20 hours to under 1.
  2. Senior Program Manager
    Apr 2024 - Sep 2025
    Stripe · 1 yr 5 mo · Full-time · New York, NY
    • Ran the support program across 8 teams to launch on schedule.
  3. Operations Associate
    Sep 2020 - Apr 2024
    PayPal · 3 yr 7 mo · Full-time · New York, NY
    • Secured 4 payments licences.
  4. Operations Manager
    Sep 2018 - Aug 2020
    Comcast · 1 yr 11 mo · Full-time · New York, NY
    • Ran the support program across 6 teams to launch on schedule.
    • Rebuilt the planning process the company still runs every quarter.
  5. Program Manager
    Sep 2015 - Sep 2018
    McKinsey & Company · 3 yr · Full-time · New York, NY
    • Ran the support program across 7 teams to launch on schedule.
    • Rebuilt the planning process the company still runs every quarter.

References

No references yet.

Education

  1. Harvard Business School
    MBA, Business Administration
    2013 - 2015
  2. Duke University
    BS, Industrial Engineering
    2007 - 2011

Details

Compensation expectations
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