Julia Pearson

Implementation Lead at Vellum Care | ex-EY

Vellum Care

New York, NY · ET (UTC-5)

8+ years experience

Harvard University

English

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Overview

I've spent 8 years on enterprise onboarding - first at Wayfair, now at Vellum Care. Onboarded 135 enterprise customers. Before that: EY and Wayfair. I mentor students through university programmes.

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Skills

account managementimplementationproject managementGainsight

Experience

Implementation Lead
Sep 2023 - Present
Vellum Care · 3 yr 1 mo · Full-time · New York, NY
- Onboarded 99 enterprise customers.
- Cut churn on the onboarding book from 15% to 6%.
Customer Success Manager
Jun 2021 - Sep 2023
EY · 2 yr 3 mo · Full-time · New York, NY
- Onboarded 154 enterprise customers.
- Cut churn on the onboarding book from 15% to 6%.
Customer Success Manager
Jun 2018 - Feb 2021
Wayfair · 2 yr 8 mo · Full-time · New York, NY
- Kept net revenue retention above 124% on a $6 million book.
- Onboarded 63 enterprise customers.

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Education

Harvard University
AB, Computer Science
2014 - 2018

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