Kabir Gulati

Overview

Head of Design at Cairn HQ, focused on service design. Brought the service design flows to WCAG 2.2 AA. Cut support tickets about service design by 49% with clearer copy and states. Before that: Amazon and Persistent Systems. I host a monthly meetup on service design.

Answers in batches on Fridays

Experience

1. Head of Design

   Jun 2023 - Present
   Cairn HQ · 3 yr 4 mo · Contract · Noida, India
   • Ran 101 usability sessions and turned them into a research repository.
   • Shipped the service design redesign that lifted task completion 38%.
   • Built a component library 76 engineers ship with every day.
2. Product Designer

   Apr 2021 - Jun 2023
   Amazon · 2 yr 2 mo · Full-time · Noida, India
   • Cut support tickets about service design by 42% with clearer copy and states.
   • Ran 59 usability sessions and turned them into a research repository.
3. Product Designer

   Mar 2019 - Apr 2021
   Persistent Systems · 2 yr 1 mo · Full-time · Noida, India
   • Built a component library 74 engineers ship with every day.
   • Brought the service design flows to WCAG 2.2 AA.
4. Product Designer

   Nov 2017 - Mar 2019
   ITC · 1 yr 4 mo · Full-time · Noida, India
   • Brought the service design flows to WCAG 2.2 AA.
5. Product Designer

   Oct 2016 - Nov 2017
   Axis Bank · 1 yr 1 mo · Full-time · Noida, India
   • Built a component library 27 engineers ship with every day.

No references yet.

Education

1. Jadavpur University

   B.E., Human-Computer Interaction
   2012 - 2016