Mia Hartmann
SOperations Associate, Cairn HQ - automation · quality · Zendesk
- Cairn HQ
- Berlin, Germany · CET (UTC+1)
- 2+ years experience
- Sorbonne University
- English, German
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Overview
2 years in operations, the last 2 at Cairn HQ, where I work on the support team. Brought support first-response time from 23 hours to under 2. I play football every Sunday.
Good reasons to reach out
- Speaking or podcast invitations
- Thoughtful intros to people in my field
- Second opinions on workforce planning decisions
Please don't message about
- Unpaid work or spec projects
- Offshore staffing offers
- Crypto token projects
Skills
Zendeskcustomer supportautomationworkforce planningquality
Experience
- Operations AssociateJan 2025 - PresentCairn HQ · 1 yr 9 mo · Full-time · Berlin, Germany
- Negotiated 236 commercial agreements a year.
- Built the privacy programme for launches in 14 countries.
- Secured 6 payments licences.
References
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Education
- Sorbonne UniversityLicence, Mechanical Engineering2020 - 2023
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