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Kalpana Neethu Mani

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Program Manager at Zoho · quality, automation

Works at
Zoho
Location
Bengaluru, India · IST (UTC+5:30)
Experience
7+ years experience
Education
Jadavpur University
Languages
English, Hindi, Kannada
Open to work
Message Connect

Overview

Based in Bengaluru. I work on customer operations at Zoho. Cut cost per order by 30% with routing and staffing changes. Launched operations in 14 cities. Before that: JPMorgan Chase and Paytm.

Good reasons to reach out
  • Roles in customer operations
  • Second opinions on quality decisions
  • Working sessions on Zendesk
  • Speaking or podcast invitations
Please don't message about
  • Generic networking requests
  • Agency or outsourcing pitches
  • Crypto token projects
Skills
automationZendeskworkforce planningqualitycustomer support
Open to workLooking for a role
closes in 3 months

Staff Program Manager roles in insurance - Bengaluru or remote

Target roles
Staff Program Manager
Level
Staff / Principal
Industries
Fintech, B2B SaaS
Work mode
Remote
Available
Immediately
Work authorization
Indian citizen, open to relocating
What I'm looking for
Early-stage company (seed) where customer operations is core to the product.
Not interested in
Pure people management

7 years in customer operations. Strongest at customer support and automation. Available from next month.

Bengaluru, India · remote OKcustomer supportqualityzendesk
Open

Experience

  1. Program Manager
    May 2025 - Present
    Zoho · 1 yr 6 mo · Full-time · Bengaluru, India
    • Cut cost per order by 21% with routing and staffing changes.
    • Brought support first-response time from 28 hours to under 1.
  2. Operations Associate
    Oct 2023 - May 2025
    JPMorgan Chase · 1 yr 7 mo · Full-time · Bengaluru, India
    • Secured 6 payments licences.
  3. Operations Associate
    Feb 2021 - Oct 2023
    Paytm · 2 yr 8 mo · Full-time · Bengaluru, India
    • Built the privacy programme for launches in 17 countries.
  4. Operations Associate
    Oct 2019 - Feb 2021
    Intuit · 1 yr 4 mo · Full-time · Bengaluru, India
    • Secured 6 payments licences.

References

No references yet.

Education

  1. Jadavpur University
    B.E., Business Administration
    2015 - 2019

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

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