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Karthik Nikhil Kumar

Sample profile

Customer Success Manager at PropertyGuru · Enterprise onboarding

Works at
PropertyGuru
Location
Singapore · SGT (UTC+8)
Experience
3+ years experience
Education
University of Auckland
Languages
English, Mandarin
Message Connect

Overview

3 years in customer success, the last 1 at PropertyGuru, where I work on the onboarding team. Cut churn on the onboarding book from 16% to 3%. Previously at OCBC. Learning to sail.

Good reasons to reach out
  • Thoughtful intros to people in my field
  • Working sessions on project management
Please don't message about
  • Courses and coaching offers
  • Generic networking requests
  • Offshore staffing offers

Replies on weekends

Skills
implementationproject managementGainsightAPIs

Experience

  1. Customer Success Manager
    Jun 2025 - Present
    PropertyGuru · 1 yr 5 mo · Contract · Singapore
    • Cut churn on the onboarding book from 12% to 3%.
    • Kept net revenue retention above 131% on a $32 million book.
    • Onboarded 79 enterprise customers.
  2. Customer Success Manager
    Oct 2023 - Jun 2025
    OCBC · 1 yr 8 mo · Full-time · Singapore
    • Kept net revenue retention above 132% on a $23 million book.
    • Cut churn on the onboarding book from 15% to 4%.

References

No references yet.

Education

  1. University of Auckland
    BSc, Business Administration
    2019 - 2023

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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