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Kate Murphy

Sample profile

Customer Success Manager at PropertyGuru · Account management · expansion, renewals

Works at
PropertyGuru
Location
Melbourne, Australia · AEST (UTC+10)
Experience
4+ years experience
Education
Yonsei University
Languages
English, Arabic
Message Connect

Overview

I work on account management at PropertyGuru in Melbourne. Onboarded 166 enterprise customers. Kept net revenue retention above 128% on a $22 million book. Jazz piano, badly.

Good reasons to reach out
  • Speaking or podcast invitations
  • Second opinions on account management decisions
Please don't message about
  • Generic networking requests
  • Agency or outsourcing pitches

Replies within two days

Skills
churn reductionexpansionQBRsaccount managementrenewals

Experience

  1. Customer Success Manager
    Oct 2024 - Present
    PropertyGuru · 2 yr 1 mo · Full-time · Melbourne, Australia
    • Onboarded 128 enterprise customers.
    • Cut churn on the accounts book from 15% to 5%.
  2. Customer Success Manager
    Oct 2022 - Oct 2024
    Xero · 2 yr · Full-time · Melbourne, Australia
    • Kept net revenue retention above 127% on a $30 million book.

References

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Education

  1. Yonsei University
    BA, Communications
    2018 - 2022

Details

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