Kate Olivia Cooper

S

Customer Success Manager at Tencent · Account management · renewals, account management

Tencent
Melbourne, Australia · AEST (UTC+10)
3+ years experience
University of Malaya
English
Open to work
Messaging unavailable

Overview

Currently at Tencent, where I work on account management. Onboarded 159 enterprise customers. Most at home with account management and expansion.

Good reasons to reach out
  • Roles in account management
  • Speaking or podcast invitations
Please don't message about
  • Offshore staffing offers
  • Courses and coaching offers
  • SEO and link-building offers
Skills
renewalsQBRsaccount managementexpansionchurn reduction
Open to workLooking for a role
closes in 3 months

Next role: Customer Success Manager in logistics, Melbourne or hybrid

Target roles
Customer Success Manager
Level
Mid
Industries
E-commerce, Logistics
Work mode
Remote
Available
Immediately
Work authorization
Authorized to work in Australia
What I'm looking for
Early-stage company (Series A) where account management is core to the product.
Not interested in
Night shifts

3 years in account management. Strongest at QBRs and expansion. Serving notice now.

Melbourne, Australia · remote OKchurn reductionqbrsrenewals
Open

Experience

  1. Customer Success Manager
    Oct 2023 - Present
    Tencent · 3 yr · Full-time · Melbourne, Australia
    • Cut churn on the accounts book from 10% to 5%.
    • Kept net revenue retention above 110% on a $7 million book.

References

No references yet.

Education

  1. University of Malaya
    BSc, Economics
    2018 - 2022

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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