Lakhvir Cheema

Overview

14 years in operations, the last 1 at Heron Energy, where I work on the marketplace ops team. Brought support first-response time from 16 hours to under 1. Most at home with city launches and unit economics. I volunteer with a food bank on weekends.

Travels often; replies within 48 hours

Experience

1. Chief of Staff

   Jun 2025 - Present
   Heron Energy · 1 yr 4 mo · Full-time · Gurugram, India
   • Cut cost per order by 16% with routing and staffing changes.
   • Brought support first-response time from 21 hours to under 2.
   • Rebuilt the planning process the company still runs every quarter.
2. Operations Manager

   Feb 2024 - Jun 2025
   Swiggy · 1 yr 4 mo · Full-time · Gurugram, India
   • Ran the marketplace ops program across 21 teams to launch on schedule.
   • Cut cost per order by 37% with routing and staffing changes.
3. Senior Program Manager

   May 2022 - Feb 2024
   Uber · 1 yr 9 mo · Contract · Gurugram, India
   • Rebuilt the planning process the company still runs every quarter.
   • Brought support first-response time from 24 hours to under 2.
4. Operations Manager

   Aug 2018 - May 2022
   Atlassian · 3 yr 9 mo · Full-time · Gurugram, India
   • Launched operations in 6 cities.
5. Program Manager

   Sep 2015 - Aug 2018
   Nvidia · 2 yr 11 mo · Full-time · Gurugram, India
   • Cut cost per order by 20% with routing and staffing changes.
   • Rebuilt the planning process the company still runs every quarter.

No references yet.

Education

1. PSG College of Technology

   B.E., Operations Research
   2008 - 2012