Liam Smith

S

UX Researcher at Mercari · User research · interviews, usability testing

Mercari
Melbourne, Australia · AEST (UTC+10)
5+ years experience
Kyoto University
English
Open to work
Messaging unavailable

Overview

I work on user research at Mercari in Melbourne. Ran 89 usability sessions and turned them into a research repository. Most at home with jobs to be done and interviews. Board games, hiking, and terrible puns.

Good reasons to reach out
  • Roles in user research
  • Thoughtful intros to people in my field
  • Speaking or podcast invitations
  • Second opinions on usability testing decisions
Please don't message about
  • Generic networking requests
  • Offshore staffing offers

Fastest replies in the morning

Skills
usability testinguser researchsynthesisjobs to be doneinterviews
Open to workLooking for a role
closes in 3 months

Open to UX Researcher roles at Series B marketplaces companies

Target roles
UX Researcher
Level
Mid
Industries
Fintech, Developer tools
Work mode
On-site
Available
90 days notice
Work authorization
Authorized to work in Australia
What I'm looking for
A team that ships weekly and owns research end to end.
Not interested in
Pure people management

5 years in user research. Strongest at interviews and user research. Open to the right conversation.

Melbourne, Australiasynthesisinterviewsusability testing
Open

Experience

  1. UX Researcher
    Apr 2026 - Present
    Mercari · 6 mo · Contract · Melbourne, Australia
    • Ran 108 usability sessions and turned them into a research repository.
    • Cut support tickets about research by 54% with clearer copy and states.
    • Brought the research flows to WCAG 2.2 AA.
  2. Product Designer
    Jul 2022 - Apr 2026
    EY · 3 yr 9 mo · Full-time · Melbourne, Australia
    • Built a component library 54 engineers ship with every day.
    • Brought the research flows to WCAG 2.2 AA.
  3. Product Designer
    Oct 2021 - Jul 2022
    Alibaba Group · 9 mo · Full-time · Melbourne, Australia
    • Shipped the research redesign that lifted task completion 38%.

References

No references yet.

Education

  1. Kyoto University
    BSc, Human-Computer Interaction
    2016 - 2020

Details

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