Louise Sheehan

Customer Success Manager at Just Eat Takeaway · Enterprise onboarding · APIs, implementation

Just Eat Takeaway

London, UK · GMT (UTC+0)

2+ years experience

UCL

English, Hindi

Learning

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Overview

Currently at Just Eat Takeaway, where I work on enterprise onboarding. Cut churn on the onboarding book from 15% to 7%. Most at home with project management and account management. Coffee nerd.

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Skills

GainsightAPIsimplementationproject managementaccount management

LearningLearning something

closes in 3 months

Learning account management - want a mentor for monthly reviews

Goal: Build a portfolio project in enterprise onboarding that I'd be proud to show.
Where I am now: Beginner
Ideal mentor: Someone who has worked in enterprise onboarding for a few years
Cadence: Every two weeks
What I can offer back: Help with frontend work

2 years in so far. Looking for honest feedback, once or twice a month.

London, UK · remote OKimplementationapisgainsight

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Experience

Customer Success Manager
Oct 2024 - Present
Just Eat Takeaway · 2 yr · Full-time · London, UK
- Onboarded 56 enterprise customers.
- Kept net revenue retention above 118% on a $15 million book.

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Education

UCL
BSc, Business Administration
2020 - 2023

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