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Madhavan Manoj Subramanian

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Director of Design at Mastercard · user research, usability testing

Works at
Mastercard
Location
Hyderabad, India · IST (UTC+5:30)
Experience
12+ years experience
Education
IIT Kharagpur
Languages
English, Hindi, Telugu
Co-founder
Message Connect

Overview

12 years in product design, the last 3 at Mastercard, where I lead the research team. Ran 83 usability sessions and turned them into a research repository. Most at home with interviews and jobs to be done. I mentor students through university programmes.

Good reasons to reach out
  • People who want to build this with me
  • Second opinions on usability testing decisions
  • Thoughtful intros to people in my field
  • Working sessions on component libraries
Please don't message about
  • Courses and coaching offers
  • Unpaid design tests

Usually replies within a day

Skills
jobs to be donecomponent librariesuser researchinterviewssynthesisusability testing
Co-founderLooking for a co-founder
closes in 3 months

Looking for a technical co-founder for construction estimating for community banks

The idea
Construction estimating for community banks
Stage
Idea
I bring
8 years in user research
Looking for
Commercial co-founder who has sold to enterprises
Commitment
Full-time after funding
Location
Hyderabad or remote

I bring 12 years of user research (currently Mastercard). Ideally you've shipped B2B software. Pre-product, some customer interviews done.

Hyderabad, Indiainterviewsusability testingcomponent libraries
Open

Experience

  1. Director of Design
    Aug 2023 - Present
    Mastercard · 3 yr 3 mo · Full-time · Hyderabad, India
    • Ran 49 usability sessions and turned them into a research repository.
    • Built a component library 87 engineers ship with every day.
  2. Product Designer
    Feb 2021 - Aug 2023
    Meesho · 2 yr 6 mo · Full-time · Hyderabad, India
    • Cut support tickets about research by 30% with clearer copy and states.
    • Built a component library 20 engineers ship with every day.
  3. UX Researcher
    Dec 2018 - Jan 2021
    LTIMindtree · 2 yr 1 mo · Full-time · Hyderabad, India
    • Brought the research flows to WCAG 2.2 AA.
    • Built a component library 41 engineers ship with every day.
  4. Product Designer
    Sep 2016 - Dec 2018
    Bosch · 2 yr 3 mo · Full-time · Hyderabad, India
    • Shipped the research redesign that lifted task completion 37%.
  5. UX Researcher
    Oct 2014 - Sep 2016
    Persistent Systems · 1 yr 11 mo · Full-time · Hyderabad, India
    • Brought the research flows to WCAG 2.2 AA.

Projects

Conference talk: lessons from research
2022

What went wrong and what worked while scaling user research.

References

No references yet.

Education

  1. IIT Kharagpur
    B.Tech, Human-Computer Interaction
    2010 - 2014

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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