Mai Vu

Overview

Based in Ho Chi Minh City. I work on customer operations at Ledger AI. Ran the support program across 10 teams to launch on schedule. Brought support first-response time from 18 hours to under 2. Before that: Kakao and Xero. Most at home with workforce planning and quality. Coffee nerd.

Replies within two days

Experience

1. Senior Program Manager

   Jul 2024 - Present
   Ledger AI · 2 yr 3 mo · Full-time · Ho Chi Minh City, Vietnam
   • Brought support first-response time from 12 hours to under 1.
   • Cut cost per order by 31% with routing and staffing changes.
2. Operations Associate

   Jan 2022 - Jun 2024
   Kakao · 2 yr 5 mo · Full-time · Ho Chi Minh City, Vietnam
   • Negotiated 180 commercial agreements a year.
3. Operations Associate

   Apr 2018 - Jan 2022
   Xero · 3 yr 9 mo · Full-time · Ho Chi Minh City, Vietnam
   • Built the privacy programme for launches in 10 countries.
4. Operations Associate

   Apr 2015 - Apr 2018
   Lenovo · 3 yr · Full-time · Ho Chi Minh City, Vietnam
   • Built the privacy programme for launches in 30 countries.
   • Secured 5 payments licences.

No references yet.

Education

1. Melbourne Business School

   MBA, Business Administration
   2016 - 2018
2. Singapore Management University

   BBM, Business Administration
   2010 - 2014